FAQ

What if I have not received my order?
If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses. You can check your delivery status using the tracker number. Feel free to contact us at support@pleasuregenius.com for an update on the status of an order.

How can I pay for my order?
Pleasure Genius has got your back! We accept the following payment cards: Visa, Visa Debit and MasterCard. We also accept PayPal payments.

Is it safe to order online?
You can rest assured that shopping with Pleasure Genius is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

Can I make changes to my order?
Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.

What should I do if I receive an incorrect or faulty item?
We are sorry to hear that you have received an incorrect or faulty item. Please send us a email at support@pleasuregenius.com with your order number, the name/product code of the item you were supposed to receive, a picture or video of the item you received and any further details. We will be in touch within 3 business days to resolve your issue.

Can I exchange an item?
Unfortunately due to the intimate nature of our products, we are currently unable to process exchanges. 

Do I have to pay for customs charges on my orders?
Unfortunately, Pleasure Genius is unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws.
Please note, customs charges/fees are very rare, we have warehouses worldwide and we aim to ship for item(s) from a warehouse based in your country.
All customs charges will be payable by the customer and will not be covered by Pleasure Genius. For more in depth information, we would suggest contacting your local customs office.

What currency do you accept?

  • If you are shopping in United states, the currency is USD($). 
  • If you are shopping in the United Kingdom, the currency is GBP(£)
  • If you are shopping in Europe (except UK) the currency is  EUR(€)
  •  All other countries will see the products displayed in USD ($)