Due to the intimate nature of our products, we only provide refunds under limited circumstances: ONLY if the product is faulty will we provide a refund.

Please inspect your order when you receive it, customers need to contact us within 10 days if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Here at Pleasure Genius, customer satisfaction is important, and we aim to do our best to resolve your issue.

To report an issue with your order:

• Contact us at support@pleasuregenius.com
• Contact us within 10 days of receiving your item(s)
• Send us a picture or video of damaged item 
• Attach proof of purchase (receipt) to the email

When we receive your email, we will work with you to find the best way to help resolve the issue. Please note: You must send the video or pic of the damaged item within 10 days so we can investigate and resolve the issue fast.

Replacement items
We will notify you once we’ve sent you a replacement item. Delivery takes between 5 – 15 business days unless stated otherwise in the email. 

Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, we aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed back to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund to you. If you have not been refunded after 28 days, please contact us at support@pleasuregenius.com.